Welcome to the official website of Weihai Hengda Ultrasonic Equipment Co., Ltd！
Support Hotline
0631-5627118
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CONTACT UScontact details
Tel：0631-5627118
Phone：15063120699
Contact：Li Jie
Phone：13061105918
Contact：Li Chunyan
QQ：879011759
Total Technical Support：18663133109
Technical SupportQQ：243558916
Mailbox：whhengda@126.com
Address：Room 216, Block B, Innovation and Entrepreneurship Base, No. 213, Huoju Road, Gao District, Weihai
Service Commitment
Service Commitment
Weihai Hengda Ultrasonic Equipment Product Service Terms:
Thank you for your support to Hengda Ultrasound! At the same time, we strive to deliver high-efficiency, high-quality, and continuous "zero distance" services to everyone to meet customer service needs to the greatest extent:
One. service method
1. Timely contact: Provide you with technical consultation, daily troubleshooting, complaints, and emergency contact.
2. The most timely website consultation: browse our company website http://www.hengdacs.net to find the latest company information, latest product information and other information, and professional technical personnel provide online consultation.
3. Technical data: produce technical data and design plan according to customer requirements. At the same time provide the latest product information.
4. Training service: Provide on-site service according to customer requirements, solve equipment failures, and ensure normal operation of equipment. At the same time, technical exchanges and personnel training will be carried out.
5. Irregular visits: Our company's professional technical service personnel will contact you from time to time to communicate, understand the operation of the product, and collect your information and suggestions.
two. Service Content
The company's services include technical services and sales services, also known as pre-sales, sales and after-sales one-stop service. The content is as follows:
(1) Pre-sale service (technical service)
Provide thoughtful consulting services and technical services to customers who have inquiries;
After receiving the customer's products or drawings, we will provide customers with timely and effective solutions and free trial welding samples.
(Two), sale service (technical service)
After the contract is signed, the following services can be provided at the request of the customer:
The equipment will be delivered in time according to the contract period, and technical engineers will be sent to install, debug and conduct professional training for relevant personnel such as operation and technical maintenance for free.
(Three), product after-sales service commitment
1. From the date of purchase (subject to the date of the original purchase voucher), the equipment enjoys one-year free warranty service. The warranty period is one year from the date of purchase, and other vulnerable parts (such as welding head accessories) enjoy 6 Monthly free warranty replacement service.
During the one-year warranty period, a full range of technical support and training are provided free of charge.
2. During the warranty period, please show the warranty card and purchase invoice. If you cannot provide the relevant warranty certificate, we will calculate the warranty date of your product based on the production date of the product.
3. The shipping cost of the repaired product is one-way borne by the sender.
(4) If it falls into one of the following situations, it is not covered by the warranty and requires paid maintenance:
1. Failure or damage to the product caused by installation, use, maintenance, and storage not in accordance with the requirements of the instruction manual;
2. Alter or tear up the product code without authorization;
3. The warranty period has been exceeded;
4. The product code or model on the product warranty card does not match the product itself;
5. Without the authorization of Weihai Hengda Ultrasonic Equipment Co., Ltd., unauthorized modification of its inherent setting files or unauthorized disassembly and repair;
6. Accidental factors or man-made damage to the product. Such as high temperature, water ingress, mechanical damage, breakage, severe oxidation or rust of the product, etc.
7. The customer sends back the damage caused by transportation, loading and unloading during the repair.
8. Product failure or damage caused by force majeure such as earthquake, fire, flood, and lightning.
9. Other failures or damages not caused by the product's own design, technology, manufacturing, quality and other issues.
Weihai Hengda Ultrasound Co., Ltd. provides customers with the best technical solutions and technical support and the most timely after-sales service.
Thank you for your support to Hengda Ultrasound! At the same time, we strive to deliver high-efficiency, high-quality, and continuous "zero distance" services to everyone to meet customer service needs to the greatest extent:
One. service method
1. Timely contact: Provide you with technical consultation, daily troubleshooting, complaints, and emergency contact.
2. The most timely website consultation: browse our company website http://www.hengdacs.net to find the latest company information, latest product information and other information, and professional technical personnel provide online consultation.
3. Technical data: produce technical data and design plan according to customer requirements. At the same time provide the latest product information.
4. Training service: Provide on-site service according to customer requirements, solve equipment failures, and ensure normal operation of equipment. At the same time, technical exchanges and personnel training will be carried out.
5. Irregular visits: Our company's professional technical service personnel will contact you from time to time to communicate, understand the operation of the product, and collect your information and suggestions.
two. Service Content
The company's services include technical services and sales services, also known as pre-sales, sales and after-sales one-stop service. The content is as follows:
(1) Pre-sale service (technical service)
Provide thoughtful consulting services and technical services to customers who have inquiries;
After receiving the customer's products or drawings, we will provide customers with timely and effective solutions and free trial welding samples.
(Two), sale service (technical service)
After the contract is signed, the following services can be provided at the request of the customer:
The equipment will be delivered in time according to the contract period, and technical engineers will be sent to install, debug and conduct professional training for relevant personnel such as operation and technical maintenance for free.
(Three), product after-sales service commitment
1. From the date of purchase (subject to the date of the original purchase voucher), the equipment enjoys one-year free warranty service. The warranty period is one year from the date of purchase, and other vulnerable parts (such as welding head accessories) enjoy 6 Monthly free warranty replacement service.
During the one-year warranty period, a full range of technical support and training are provided free of charge.
2. During the warranty period, please show the warranty card and purchase invoice. If you cannot provide the relevant warranty certificate, we will calculate the warranty date of your product based on the production date of the product.
3. The shipping cost of the repaired product is one-way borne by the sender.
(4) If it falls into one of the following situations, it is not covered by the warranty and requires paid maintenance:
1. Failure or damage to the product caused by installation, use, maintenance, and storage not in accordance with the requirements of the instruction manual;
2. Alter or tear up the product code without authorization;
3. The warranty period has been exceeded;
4. The product code or model on the product warranty card does not match the product itself;
5. Without the authorization of Weihai Hengda Ultrasonic Equipment Co., Ltd., unauthorized modification of its inherent setting files or unauthorized disassembly and repair;
6. Accidental factors or man-made damage to the product. Such as high temperature, water ingress, mechanical damage, breakage, severe oxidation or rust of the product, etc.
7. The customer sends back the damage caused by transportation, loading and unloading during the repair.
8. Product failure or damage caused by force majeure such as earthquake, fire, flood, and lightning.
9. Other failures or damages not caused by the product's own design, technology, manufacturing, quality and other issues.
Weihai Hengda Ultrasound Co., Ltd. provides customers with the best technical solutions and technical support and the most timely after-sales service.
Weihai Hengda Ultrasonic Equipment Co., Ltd.
Contact Us
Add：Room 216, Block B, Innovation and Entrepreneurship Base, No. 213, Huoju Road, Gao District, Weihai 
Support Hotline：0631-5627118 
E-Mail：whhengda@126.com
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